Terms and Conditions
We try to have the products you want in stock. Most orders are shipped with 24 hours. If an item is not available for immediate shipment, we will let you know by mail.
If any RADIO WORKS' product proves to be defective, the defective part will be repaired or replaced, at our option, if returned in original condition within 30 days. Since we have no control over individual product usage or installation, products that fail due to excessive power operation, improper use or installation are not eligible under this Guarantee.
We ship to foreign countries. Contact us for shipping estimate. Minimum shipping to Canada $10.
Portsmouth, VA.
Shipping is by UPS ground service. Next Day, Second or third day air services are available.
We can ship via U.S. Postal Service (USPS). USPS or other special services. If extra handling is required, a $5 'Special Handling Charge’ may be applied in place of the usual $3 handling charge.
The added cost of packaging materials (bags, boxes, tape, labels, weekly UPS charges, etc.) could be hidden in increased prices but to be fair to everyone, local, hamfest and mail order, we charge customers only for extra services used.
The handling charge is $3.
Sorry for all the policy rules, but in a mail order business, it's necessary to publish all of this information.
Antennas and wire are heavy items. Here is a guide to help estimate shipping charges. Consider the distance and weight when estimating shipping cost.
Minimum S&H is $7.
As a general guide, on orders approaching $100, add 10% S&H. Above $100, try 9%. If you are ordering heavy items, such as coaxial cable and large quantities of wire, allow for the extra weight. YOU WILL BE CREDITED FOR ANY OVERAGE.
Visa and Master Charge, Money Orders, Bank Checks, and personal checks.
Allow 10 - 14 days for personal checks to clear. Allow travel time for your letter to reach us and the shipment to return.
Products are not eligible for return if they have been used or in any way put into service. Antennas, once opened, are not returnable. PRODUCTS ARE NOT AVAILABLE FOR EVALUATION except to recognized writers or by request of a publication.
All returns are subject to a 15% restocking fee, are less shipping and must be received within 10 days of your receiving a RETURN AUTHORIZATION number. Returns will not be accepted unless AUTHORIZED. Refunds will be issued in the same form of payment as the original purchase. All returned products must be complete as shipped. Products may not be returned without a copy of the original sales slip
Defective products will be repaired, replaced or refunded at our option. Shipping on all returns, exchanges, and defective items is the responsibility of the customer.